Privacy Policy

1. Introduction

Canyon Ridge Perch ("Company," "we," "our," or "us") is committed to protecting your privacy and ensuring you have a positive experience on our website and services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (canyonridgeperch.com), use our mobile applications, or engage with our services. Please read this policy carefully. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

We collect information in the following ways:

• Information You Provide: Name, email address, phone number, postal address, password, profile information, hiking experience level, and emergency contact details when you create an account.
• Payment Information: Credit card, debit card, or payment processor details when you purchase a premium membership or gear. We do not store full card details; payment is processed by PCI-compliant third parties.
• Location Data: GPS coordinates and trail activity data when you use our mobile app with location services enabled. This is optional and can be disabled at any time.
• Communication Data: Messages, forum posts, reviews, photos, and comments you submit to our community platform, trail reports, and support inquiries.
• Device & Usage Data: Browser type, IP address, pages visited, time spent on pages, referral source, and interaction with our interface — collected via cookies and similar technologies.

3. Legal Basis for Processing

We process your personal data based on: (a) your consent; (b) performance of a contract with you; (c) our legitimate business interests; (d) compliance with legal obligations; (e) protection of vital interests; and (f) tasks in the public interest. For EU residents, processing is conducted in accordance with GDPR Article 6.

4. How We Use Your Information

Your information is used to:

• Create and maintain your user account; authenticate your identity and verify your credentials.
• Process transactions and send billing statements and payment confirmations.
• Deliver personalized trail recommendations based on your hiking history and preferences.
• Send transactional emails (account updates, password resets, service notifications) and marketing communications (newsletters, trail alerts, seasonal updates) — you may opt out of marketing at any time.
• Provide customer support, respond to inquiries, and resolve disputes.
• Conduct research, analytics, and product improvement; analyze user behavior to enhance platform features.
• Enforce our terms of service, prevent fraud, and ensure platform security and safety.
• Comply with legal obligations and respond to lawful requests from authorities.

5. Information Sharing & Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share information with:

• Service Providers: Payment processors, email service providers, cloud hosting providers, analytics platforms, and customer support tools—all bound by confidentiality agreements.
• Mountain Rescue & Emergency Services: With your explicit consent or in life-threatening situations, we may disclose emergency contact and location data to local rescue teams.
• Legal Compliance: When required by law, court order, or government request; to enforce our terms of service; or to protect the rights, safety, and property of Canyon Ridge Perch, our users, or the public.
• Business Transfers: In the event of merger, acquisition, bankruptcy, or asset sale, your information may be transferred as part of the transaction. You will be notified of any such change.
• With Your Consent: For any other purpose, only with your explicit written consent.

6. Data Security & Retention

Security: We implement industry-standard security measures including SSL/TLS encryption, firewalls, secure authentication protocols, and regular security audits to protect your information. However, no transmission over the internet is completely secure. We cannot guarantee absolute security but commit to handling data responsibly.

Retention: We retain your personal data for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time by contacting privacy@canyonridgeperch.com. Some data may be retained for legal compliance, fraud prevention, or archival purposes for up to 7 years.

7. Cookies & Tracking Technologies

We use cookies, web beacons, and similar technologies to enhance your experience, remember preferences, analyze usage, and serve targeted content. Essential cookies are required for platform functionality. You can control cookie preferences through your browser or our Cookie Preferences banner. For detailed information, see our Cookie Policy.

8. User Rights & Data Subject Requests

Depending on your jurisdiction, you may have the following rights:

• Right of Access: Request a copy of all personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure: Request deletion of your personal data (subject to legal retention requirements).
• Right to Restrict Processing: Request that we limit how we use your data.
• Right to Data Portability: Request your data in a structured, portable format.
• Right to Object: Object to marketing communications or certain processing activities.
• Right to Withdraw Consent: Withdraw consent at any time without affecting the lawfulness of prior processing.

To exercise these rights, contact us at privacy@canyonridgeperch.com. We will respond to requests within 30 days or as required by applicable law.

9. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that a child under 13 has provided us with personal information, we will delete such data and terminate the child's account. Parents or guardians who believe their child has provided information may contact us at privacy@canyonridgeperch.com.

10. International Data Transfers

Canyon Ridge Perch operates from Japan and complies with Japanese data protection laws (Act on Protection of Personal Information - APPI). If you are located outside Japan, your data may be transferred to, stored in, or processed in Japan. By using our services, you consent to such transfers. For EU residents, we implement Standard Contractual Clauses or other approved transfer mechanisms for GDPR compliance.

11. Third-Party Links & Services

Our website may contain links to third-party websites, apps, and services operated by companies not affiliated with Canyon Ridge Perch. This Privacy Policy applies only to our services. We are not responsible for the privacy practices of third-party sites. We recommend reviewing their privacy policies before providing any personal information.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us: